Customer Service
How to Order
Online Ordering: Browse our selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.
Every order you place at Rand Materials Handling Equipment.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure.
...You can also place your order by phone, fax and mail!
By phone: You can place your order by phone Monday - Friday 7:00AM - 6:00PM CST by calling our toll-free number: 1-800-366-2300. For international orders, dial: (International Access Code) + 1-608-743-8169.
By fax: Order by fax any time, using our toll-free number: 1-800-755-7263. For international orders, dial: (International Access Code) + 1-608-743-8170.
By mail:
Rand Materials Handling Equipment
PO BOX 5195
Janesville, WI 53547-5195
USA
Click here to download a printable fax/mail order form
(payment must be sent with your order)
Shipping Policy
Orders are shipped FOB Janesville, WI, or factory, at the discretion of Rand Materials Handling Equipment unless otherwise agreed to by Rand Materials Handling Equipment. Need next-day delivery? Ask you Customer Service Representative for details. We prepay and add shipping charges to all orders shipped via truck.
Sales Tax
Rand Materials Handling Equipment is required to charge state and local tax on items sold to Purchasers in Wisconsin, Illinois, Connecticut, Michigan, Texas, Florida, New Jersey and New York for which sales tax exemption certification has not been provided. When ordering, please indicate clearly which items are tax exempt.
Claims
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. If a truck shipment is damaged, please note the damage on the delivery receipt. Then call us at 1-800-366-2300.
Return Policy
If you're not satisfied with our high quality of products you receive from us, please inform our Customer Service Department. We will issue a Return Authorization number and instructions for refund. Item(s) must be returned within 30 days in the original packaging. Non-stock or used merchandise is subject to restocking fees. Custom items and made-to-order items (i.e. prefabricated buildings, mezzanines, matting, etc.) are not returnable.
Prices
Published prices are in U.S. dollars and must be paid in U.S. dollars. Note: In the rare event of a printing error, Rand Materials Handling Equipment reserves the right to charge the correct price. We also reserve the right to change prices without notice should market commodity conditions unforeseeably change.
Forms of Payment
Payment is required in advance. MasterCard, Visa, American Express, Discover, SmartPay accepted. C.O.D. payments not accepted. For your convenience, we also accept electronic personal checks (U.S. banks only).
To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped.
To pay by e-check: Paying by e-check is just as fast and easy as paying by credit card. Simply enter your bank’s routing number (as printed on your check), your account number and the check number to authorize a one-time payment.
Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from Rand Materials Handling Equipment — simply add an item to your cart, and you’ll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security Rand Materials Handling Equipment does not store your CVV number.
Contact Us
We're always looking for ways to better serve you...We want to hear from you!
By Phone: Feel free to call us at 1-800-366-2300 with any questions or comments. We're standing by from Monday - Friday 7:00AM to 6:00PM CST to give you the help you need (International & Local: 1-608-743-8169).
By Fax: Use our toll-free fax number, 1-800-755-7263, to fax orders or to contact Customer Service (International & Local: 1-608-743-8170).
By Mail:
Rand Materials Handling Equipment
PO BOX 5195
Janesville, WI 53547-5195
By Email:
Complete our comment form
cs@randmh.com
Privacy Policy
We realize that making purchases at Rand Materials Handling Equipment.com, or any other website, requires trust on your part. We value your trust, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us, and that your personal information will only be used as set forth in this Privacy Policy.
The Information You Provide
The security of your personal information is very important to us. We collect personal information that you choose to voluntarily provide. This information includes your email address when you request a catalog or make a purchase. We may also ask for personal information when you contact a Customer Service Representative. This allows us to protect your confidentiality by verifying your identity.
When you make a purchase using a credit card, we collect your name, billing address, card type, number and expiration date. We collect this information in order to complete the transaction. We also collect information that allows us to ship your order. This includes the name, address and phone number of the intended recipient(s).
From time to time, Rand Materials Handling Equipment may conduct surveys and contests via our website, email or other media. If you choose to participate, we may request your name, email address, mailing address and other personal information.
How We Protect the Security of Your Personal Information
The security of your personal information is important to us. Every order you place at Rand Materials Handling Equipment.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private, confidential and secure.
Rand Materials Handling Equipment also has a digital certificate from Thawte Inc., a leading provider of Internet trust services. When you enter a secure portion of our site (any page containing personal information), a closed lock or solid key should appear in the bottom of your browser. If you click this image, a window displaying security information will appear. This certificate guarantees that your information is being securely transmitted to an authorized Rand Materials Handling Equipment server.
Cookies
Rand Materials Handling Equipment.com does not use permanent cookies. However, online shopping does require per-session cookies. As soon as you close your browser, these temporary cookies are deleted. You can browse Rand Materials Handling Equipment.com with cookies disabled, but you will be unable to purchase items.
Rand Materials Handling Equipment does not allow third party cookies. If you come to Rand Materials Handling Equipment.com through one of our affiliate websites, they may place a permanent cookie on your computer. This cookie is only used to track click-through rates from our affiliates.
Additional Computer Information
We collect certain technical information from your computer each time you request a page during, a visit to Rand Materials Handling Equipment.com. This information may include your Internet Protocol (IP) address, operation system, browser type and the address of a referring website. We do not sell or rent this information, the information we collect is only used to enhance our customers' shopping experience, improve our internal searches and to develop aggregate information about our customer base and usage patterns.
How We Use Your Personal Information
Information we collect on Rand Materials Handling Equipment.com may be used to enhance your shopping experience in the following ways:
- Billing your credit card for your purchases
- Confirming your orders
- Delivering the merchandise that you purchase online
- Responding to your customer-service inquires or requests
- Communicating special offers and featured items to you (if you choose to receive such notices)
- Finding and stocking the products you want
- Customizing your shopping experience
Rand Materials Handling Equipment may also use the information collected to notify visitors of changes to the site and for any other legitimate and lawful business purpose. Rand Materials Handling Equipment may choose to share information with third parties, such as suppliers, financial institutions, and third party service providers, and with any successor to Rand Materials Handling Equipment's interest. Rand Materials Handling Equipment may disclose information about any site visitor when required by law.
The Communications You Receive From Us
If you choose to receive periodic communications from us, we may, from time to time, send you email messages with new items, featured merchandise and special offers. You can choose to stop receiving these emails at any time. Simply reply to the email with the word, "Unsubscribe" in the subject line.
The only email messages you will receive from Rand Materials Handling Equipment when you elect not to receive informational emails, will be to confirm any purchases made, let you know your order has shipped, respond to Customer Service inquiries and answer any other questions you may have about our site. We may also need to send operational emails to inform you of any changes to our site that might affect your personal information or to announce product recalls.
Customer Choice
We occasionally make our customer names, addresses (not e-mail addresses), and limited information about purchases available
to carefully screened companies and organizations whose products and activities might be of interest to you. If you prefer not to have your information shared with any other
companies, just let us know. We will gladly accommodate your request. Call one of our friendly telephone operators at 1-800-366-2300 or send us an e-mail at cs@randmh.com.
Limited Warranty
EXCEPT AS DESCRIBED IN OUR GUARANTEE, THERE ARE NO EXPRESS WARRANTIES OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RAND MATERIALS HANDLING EQUIPMENT SHALL NOT BE SUBJECT TO AND DISCLAIMS: (1) ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, (2) ANY OBLIGATIONS WHATSOEVER ARING FROM TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY RAND MATERIALS HANDLING EQUIPMENT, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO, AND (3) ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER.
Terms
THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN RAND MATERIALS HANDLING EQUIPMENT AND THE PURCHASER,
AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF WISCONSIN AND THE UNITED STATES OF AMERICA.
International Terms and Conditions
Ownership
Rand Materials Handling Equipment is a division of Lab Safety Supply, Inc. 401 S Wright Rd. PO Box Janesville, WI 53547-1368
Local Safety Standards and Regulations
Products sold by Rand Materials Handling Equipment are designed to meet stated U.S. safety standards and regulations. Because local safety standards and regulations vary, Rand Materials Handling Equipment cannot guarantee that our products meet all applicable requirements in each locality. The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold and used.
OSHA Hazardous Substance Product Information
For your convenience, Material Safety Data Sheets are enclosed with all orders that require an MSDS under the Hazard Communication
Standard (1910.1200). If you would like a Material Safety Data Sheet before you order, you can request one by calling 1-800-366-2300.
Shipping Hazardous Products
Products considered hazardous for shipping will require special packaging, handling and additional shipping charges. For specific details
and charges, call 1-800-366-2300.
